Shipping

All Essential Derma products are shipped from Sydney!

We usually dispatch within 24 hours!

We ship with Australia Post for Australian orders and DHL or Australia Post for International orders.

Upon shipment you will receive a tracking number so you can keep an eye on your parcel at all times.

Shipping times can vary depending on where you're located in Australia.

Shipping Time Estimates

NSW: 1-4 days

QLD: 2-4 days

VIC: 2-4 days

SA: 2-5 days

WA: 3-6 days

NT: 3-7 days

 

Free Post Information

We offer Free Shipping on all orders over $50 Australia wide.

Orders under $50 are charged at a rate of $8.95 for standard post or $14.95 for express post.

 

Express Post Information

Express Post is available at an added cost of $14.95. This will guarantee 1-3 day delivery Australia Wide.

 

International Shipping

We ship our products worldwide at a flat cost of $19.95 AUD per order (excluding NZ - $12.95).

Shipping times vary.

Singapore, USA, Canada, UK - 4-10 Business days

New Zealand - 3-6 Business days ($12.95 Flat Rate)

Rest of the World - 7-15 Business days

Our prices do not include any customs duty that may or may not be payable in your country for international imports. You are liable for any costs imposed on you by your country customs or import duty companies.

Failure of delivery Information

In the situation when a delivery cannot be made due to incorrect address (such as forgetting to note your apartment number) the parcel is automatically returned to us. A reshipment fee of $14.95 must be made to reship the item.

If you wish to cancel the order, the refund amount will be the order price minus a $24.95 return postage and restocking fee.

If an order is lost in transit, we will ship a new order at our expense. If you wish to cancel the reshipment, a $14.95 cancellation fee will apply.

Return Policy

You can see our Returns Policy Here.